Cancellation & Refund Policy

Since watzy is a platform that connects buyers with individual sellers, cancellation policies are determined by each individual seller. When you place an order through a watzy store:

• Orders are processed directly by the seller through WhatsApp
• Cancellation requests must be made directly to the seller via WhatsApp
• Each seller sets their own cancellation timeline and conditions
• We recommend checking with the seller about their cancellation policy before placing an order

For Orders

Refunds for product orders are handled directly by the individual sellers:

• Each seller determines their own refund policy
• Refund requests must be made directly to the seller via WhatsApp
• Refund processing time depends on the seller's policy
• watzy does not handle order payments or refunds directly

For watzy Subscription

For watzy platform subscription fees:

• Free Trial: No charges during the 14-day free trial period
• Monthly Subscription: Refunds are provided on a case-by-case basis
• Refund Timeline: Approved refunds are processed within 5-7 business days
• Contact: Email us at hello@watzy.app for subscription-related refund requests

For Product Orders

1. Contact the seller directly via WhatsApp (the same number you placed the order with)
2. Provide your order details and reason for cancellation/refund
3. Follow the seller's specific cancellation/refund process
4. If you face issues with the seller, you can contact us at hello@watzy.app for guidance

For Platform Subscription

1. Email us at hello@watzy.app
2. Include your account email and reason for refund request
3. Our team will review and respond within 24-48 hours
4. Approved refunds will be processed to your original payment method

The following situations may not be eligible for refunds:

• Services already utilized (e.g., completed months of subscription)
• Requests made beyond reasonable timeframe (typically 30 days)
• Violation of platform terms of service
• Fraudulent or abusive refund requests

If you cannot resolve an order-related issue directly with the seller:

• Contact us at hello@watzy.app with full details
• We will attempt to mediate between you and the seller
• While we cannot guarantee resolution, we will make best efforts to help
• Final resolution depends on cooperation from both parties

For any questions about cancellations or refunds:

This cancellation and refund policy may be updated from time to time. We will notify users of any significant changes via email or platform notifications. Continued use of watzy after policy changes constitutes acceptance of the updated terms.

Last Updated: October 27, 2025